At Kemetro, we strive to provide a seamless and satisfactory shopping experience for our customers. We understand that occasionally, you may need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased on Kemetro, a brand of Kemedar Corporation.
1. Eligibility for Returns:
- Products eligible for returns are limited to items purchased directly from Kemetro.
- Only unused, undamaged, and in their original packaging products are eligible for return.
- Customized or made-to-order items may not be eligible for return unless they are defective or damaged upon arrival.
2. Return Procedure:
- To initiate a return, please contact our Customer Support within 14 days from the date of delivery.
- Our Customer Support team will guide you through the return process, including providing you with a return authorization number and instructions on how to return the item.
- Ensure that the item is securely packaged to prevent any damage during transit. We recommend using the original packaging whenever possible.
- Please include all accessories, manuals, and any other items that were originally included with the product.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a reliable shipping service with tracking and insurance to ensure the safe return of the product.
- Any damage or loss during return shipping is the responsibility of the customer.
4. Inspection and Refunds:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the return is approved, we will process a refund to the original payment method used for the purchase.
- Refunds may take 30 to be reflected in your account, depending on your bank or payment provider.
5. Non-Returnable Items:
- Certain products may not be eligible for return due to hygiene reasons or other restrictions imposed by the manufacturer. Examples include but are not limited to personal care items, perishable goods, and customized products.
- Please check the product description or contact our Customer Support for more information regarding the return eligibility of specific items.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our Customer Support immediately, preferably within [number of days] days of delivery.
- We may require supporting evidence, such as photographs or detailed descriptions, to assess the damage or defect.
- We will work with you to arrange a replacement, repair, or refund, depending on the nature of the issue.
7. Exceptions and Special Cases:
- In certain circumstances, we may provide alternative solutions or exceptions to our standard return policy. These cases will be handled on a case-by-case basis, and our Customer Support team will assist you accordingly.
Please note that this Return Policy applies only to purchases made on Kemetro. For products purchased from individual sellers on our marketplace, please refer to their respective return policies, as they may vary.
If you have any further questions or require assistance regarding returns, please reach out to our Customer Support team. We are here to ensure your satisfaction and assist you throughout the return process.
Thank you for choosing Kemetro for all your home building and finishing needs.
